State Employees' Credit Union
State Employees' Credit Union
As a customer of SECU I wanted to explore a modernization and redesign of the online banking site (secure session). At the beginning of the project I developed a survey and sent to a few customers who use SECU for online banking and gathered their input. Then completed a competitive research analysis among other online banking experiences and studying the site design, navigation and home screen between Mobile and Desktop. Goals of the design were to be responsive, modern and consistent across all devices.
Key Skills:
User Flows, Site Mapping, Information Architecture, Wireframes, Interaction Design
Software/Tools:
Sketch, Adobe XD, Photoshop
SECU Current Online Experience
The current SECU online banking home screen is an inconsistent experience between mobile and desktop. The desktop experience lacks a modern design and provides a poor experience when you compare to other online banking competitors. Mobile has an updated design but there are some opportuities to enhance the user experience.
Site Map: SECU Log Out Vs. Log In
Site Map: The current SECU navigation and informational architecture showing a clear hierarchy and an opportunity to improve by combining several content pieces in order to simplify the overall navigation.
User Flow- SECU Move Money
Current User Flow: Showing the complete path a user has to take in order to complete a move money task and working on improving pain points in the redesign.
Redesign of the SECU Desktop Experience
Redesign of SECU Desktop Experience: Using a modernized, clean and simple design, with a new masthead, navigation and expand collapse sections for accounts. Presenting the accounts in a tile with account name, balances and a hot task menu brings more funcitonality to the home screen. Improving much of what the users want to see on the landing screen.
Navigation
SECU Navigation: An updated menu system provides quick access, additional features and functionality. Using iconography for hot tasks adds interest and identification of tasks.
Mobile Navigation
The mobile redesign was completed first and desktop experience is fully responsive. I made adjustments to the masthead and footer. Keeping the bottom global navigation as it is a more common and modern placement for navigation.
Mobile Home
User menu is specific for the tasks and screens that are customer specific. Messages, Profile, FICO score and more.
